FAQ

We offer free shipping within the Netherlands, Belgium, and Germany on all orders over Free Shipping.
For orders below this amount, and for international deliveries, standard shipping rates apply. These will be shown at checkout.

We currently ship to the Netherlands, Belgium, Germany, and the United Kingdom, North America

Once your order has been shipped, you’ll receive an email with a track & trace code.

As long as your order hasn’t been shipped yet, we can still make adjustments. Please contact our customer service team as soon as possible.

You can return unworn items in their original condition within 14 days of receiving your order.
A €5 return fee will be deducted from your refund.
This small contribution helps us encourage more mindful shopping and supports our commitment to sustainability by reducing unnecessary shipments.

You can start your return in two ways:

Option A : Via your DOT Amsterdam account (recommended):

1. Log in to your account
   
2. Open Orders and select the relevant order
   
3. Click “Request Return”
   

Option B : Via email:

Email info@dot-amsterdam.com with your order number and reason for return.

⚠️ Items sent back without an approved return request will not be accepted.

Once your return is approved, you’ll receive a return shipping label and further instructions.

Once we’ve received and inspected your return, we’ll refund the purchase amount (minus the €5 return fee) via your original payment method. This process usually takes 5–7 business days.

The fastest way to receive a new item is to return your original order and then place a new order once the return is approved.

We accept iDEAL, PayPal, and Bancontact.

Yes, we occasionally share discount codes through our newsletter or during special promotions.
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Our collection is exclusively available through our official webshop: dot-amsterdam.com

We use premium-quality fabrics such as 100% cotton and durable blends designed for comfort and longevity.

Always check the care label before washing.
In general, we recommend washing at 30°C, inside out, and avoiding tumble drying.

Mohair items should be hand washed only.

The DOT AMSTERDAM fingerprint scanner uses advanced biometric technology, similar to smartphones. The first fingerprint entered is the administrator fingerprint by default. Up to 10 fingerprints can then be added. The bag can only be opened with a registered fingerprint, which ensures optimal security. Each order comes with a comprehensive manual that explains step by step how to set up and use the fingerprint scanner.

When the battery is low, the green indicator light will start flashing. Charge the scanner using the included USB-C cable; a full charge takes about 1.5 hours. Once fully charged, the green light will turn off.

The DOT handbag is crafted from various high-quality materials, such as leather and other luxurious fabrics, combined with stainless steel accents. The exact material specifications can be found on the handbag's product page.