FAQ


Shipping & Orders

What are the shipping costs?

We offer free shipping within the Netherlands, Belgium, and Germany on all orders over €100.
For orders below this amount, and for international deliveries, standard shipping rates apply. These will be shown at checkout.

Which countries do you ship to?

We currently ship to the Netherlands, Belgium, Germany, and the United Kingdom.

How can I track my order?

Once your order has been shipped, you’ll receive an email with a track & trace code.

Can I change my order after placing it?

As long as your order hasn’t been shipped yet, we can still make adjustments. Please contact our customer service team as soon as possible.

Returns & Exchanges

What is your return policy?

You can return unworn items in their original condition within 14 days of receiving your order.
A €5 return fee will be deducted from your refund.
This small contribution helps us encourage more mindful shopping and supports our commitment to sustainability by reducing unnecessary shipments.

How can I exchange or return an item?

You can start your return in two ways:

Option A : Via your DOT Amsterdam account (recommended):

  1. Log in to your account
  2. Open Orders and select the relevant order
  3. Click “Request Return”

Option B : Via email:

Email info@dot-amsterdam.com with your order number and reason for return.

⚠️ Items sent back without an approved return request will not be accepted.

Once your return is approved, you’ll receive a return shipping label and further instructions.

I’ve sent my order back. What happens next?

Once we’ve received and inspected your return, we’ll refund the purchase amount (minus the €5 return fee) via your original payment method. This process usually takes 5–7 business days.

Exchanges

The fastest way to receive a new item is to return your original order and then place a new order once the return is approved.

Payments & Discounts

Which payment methods do you accept?

We accept iDEAL, PayPal, and Bancontact.

Does DOT AMSTERDAM offer discount codes?

Yes, we occasionally share discount codes through our newsletter or during special promotions.
Sign up to stay informed about upcoming offers.

Products

Where can I buy DOT AMSTERDAM products?

Our collection is exclusively available through our official webshop: dot-amsterdam.com

What materials are your products made of?

We use premium-quality fabrics such as 100% cotton and durable blends designed for comfort and longevity.

How should I care for my DOT AMSTERDAM items?

Always check the care label before washing.
In general, we recommend washing at 30°C, inside out, and avoiding tumble drying.

Mohair items should be hand washed only.